Delivery & Returns

Welcome to Glair. Our Delivery & Returns Policy outlines how we handle the delivery of your orders and any return requests. By placing an order on [www.glair.in], you agree to the terms set forth below. Please read them carefully to understand how we ensure a smooth and transparent experience.

Return Guidelines
  1. We want you to love your Glair candles. If you’re not completely satisfied, we’re here to help.
  2. Items must be returned within 7 days of delivery.
  3. Products must be unused, unburned, and in their original packaging.
  4. You must provide proof of purchase (e.g., order number or receipt).
  5. We do not accept returns on:
    Burned candles.
    Custom or personalized items.
    Sale items (unless defective)
    Gift cards.
Return Process

  1. Contact Us
    Email [care@glair.in] within 7 days of delivery with:

    Your order number
    Reason for the return
    Clear photos/video if the product is damaged

  2. Approval & Instructions
    Once approved, we’ll send you return instructions and our return address.

  3. Pack & Ship
    Securely pack the candle(s) in the original packaging and ship it to the address provided.

    Return shipping costs are the customer’s responsibility (unless the item is damaged or incorrect).

  4. Receive Confirmation
    Once we receive your return, we’ll inspect it and notify you of the outcome.

Refund Policy

Approved refunds will be issued to your original method of payment.

Refunds are processed within 5–7 business days after we receive and inspect your return.

Shipping fees (if applicable) are non-refundable, unless the return is due to our error (e.g., damaged or incorrect item).

Delivery Policy

Processing Time

Orders are typically processed and dispatched within 2–4 business days.

Shipping Time

Standard Shipping: 3–7 business days

Express Shipping: 1–3 business days (if available)

Shipping Fees

Shipping cost is calculated at checkout based on your delivery area  — enjoy free shipping on orders over ₹1000.

Order Tracking

Once your order ships, we’ll send a confirmation email with your tracking number so you can follow your package’s journey.