Term and Conditions
Welcome to Glair. These Terms & Conditions (“Terms”) govern your use of our website [www.glair.in] and the purchase of our products. By visiting our site or placing an order, you agree to be bound by these Terms. Please read them carefully.
By using our website, you confirm that you are at least 18 years old or using the site under the supervision of a parent or guardian. You agree not to misuse the site in any way that could harm the site or access it in an unauthorised manner.
We do our best to ensure all candle descriptions, images, and prices are accurate and up-to-date. However, colours may slightly vary depending on your screen, and we reserve the right to make changes to product details without prior notice.
All products are handmade, so minor variations may occur. This is part of what makes each Glair candle unique.
Once you place an order on our store, you’ll receive a confirmation email. Orders will only be processed after successful payment through our secure payment gateways (available at checkout).
We reserve the right to cancel any order if:
We suspect fraudulent activity
The product is unavailable
Payment is not received or declined
We ship across India. Delivery timelines are estimates and may vary based on location, weather, or courier delays. We are not responsible for delays caused by third-party logistics partners.
For full details, please refer to our Delivery Policy.
We accept returns within 7 days of delivery for unused and undamaged products in their original packaging. Refunds will be processed once we receive and inspect the returned item.
For more details, please refer to our Return & Refund Policy.
All content on this website, including images, logos, text, product designs, and branding, is the property of Glair and protected under Indian copyright and trademark laws. You may not use or reproduce any part of the site without our written permission.
Glair is not liable for any indirect, incidental, or consequential damages that may arise from the use or misuse of our products or website. Our maximum liability to you for any claim related to an order shall not exceed the total amount paid for that order.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the site will be subject to the exclusive jurisdiction of the courts in [Patna]
Privacy Policy
At Glair, we’re committed to respecting your privacy. Whether you’re lighting up your space with our candles or just exploring our website, we ensure your personal information is protected and handled with care.
When you place an order or create an account on our website, we collect some personal details like your name, email address, phone number, shipping address, and payment information. This helps us deliver your candles smoothly and keep you informed about your order.
We may also collect information about how you use our site — like pages visited, time spent, and items added to your cart — to help us improve your shopping experience.
All payments on our site are processed securely through trusted payment gateways such as Cashfree, Phonepe PG, or PayU. These platforms handle your payment details safely — we don’t store your card or bank information ourselves.
We only use your data to fulfill your order, improve our services, and (if you’ve agreed) send you updates or offers. We will never sell or rent your personal information to anyone.
If you subscribe to our newsletter, you can opt out at any time with a single click.
We use cookies (small data files) to make your browsing experience smoother and to understand how visitors interact with our website. You can always disable cookies in your browser settings.
Your information is stored securely on trusted servers and is only accessed by authorized team members. We follow reasonable security practices as per Indian law (Information Technology Act, 2000).
You have the right to access, correct, or delete your personal data at any time. If you'd like to make a request or have questions about your data, simply email us at care@glair.in.
We may occasionally update this Privacy Policy to reflect changes in our services or the law. Any updates will be posted here, and we encourage you to check this page from time to time.